Will the watermarks on the images in the portfolio appear on the finished product?

No, the watermarks on the portfolio images are for copyright purposes and will not appear on the finished product.

How long will it take for my purchase to arrive?

Ready made pieces will be shipped within 1-2 business days.

Custom made pieces will be shipped within 7-10 business days.

Actual shipping times will depend on the destination and the shipping method chosen;

In Victoria, BC

For orders being shipped in and around Victoria, a ‘Local Delivery’  option is available. These orders will be delivered within 1-2 business days.

Within Canada  (via Canada Post)

2 – 9 business days

To the United States  (via Canada Post)

4 – 9 business days

International  (via Canada Post)

4 – 10 business days

 

What is 'local delivery'?

For those having their purchase shipped within Victoria, BC, there will be an option for ‘local delivery’ which means that for a flat rate of $10, I will hand deliver the purchase.

Do I have to pay duties and/or taxes on my order?

For those shipping outside of Canada, you will be responsible for any customs, duties and/or taxes. Each country is different and so unfortunately I cannot predict what or how much it may be, if anything at all.

What should I do if my print arrives damaged?

If your order arrives damaged, please send me an image of the damage within 21 days of receiving the package.  I will then either send you a replacement of the same product or give you a refund, excluding shipping costs. I always wrap the  pieces with care to try and avoid such damage, but unfortunately accidents can happen.

How do I care for my purchased piece?

Canvas Prints

Lightly dust with a soft cloth or duster.

Never use chemicals to clean your canvas print.

It is not advisable to display your print where heat or high humidity may be of concern, such as in a bathroom.

Facemount Prints

Lightly clean with a soft cloth, making sure that it is free of debris that may scratch the acrylic front.  If needed, use with some water.  Avoid the use of window/glass cleaner.

It is not advisable to display your print where heat or high humidity may be of concern.

Do you offer any discounts?

I do.  If you order 2 of the same image in the same size and finish, 10% will be taken off the total price.  If you order 5 of the same, then you will save 15%.  I do realize that this will probably benefit my commercial clients the most, and I hope to offer another type of discount in the near future.

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